Provider/Community Survey



Annual Reports:


2012(pdf version)







Public Service Announcement:    

Follow our Cajun friend Link to Resource Data Baseto access Acadiana Resources!

Click Clay Shooter for Information:









 Press Release - March 2013 

New Executive Director, Board  Members and Board Officers



2012 Award of Excellence
















232-HELP/211 Programs


Louisiana 2-1-1


Government Contacts





Acadiana Resources- Find Help Now!!!



Inclusion Criteria


Bulletin Board


Employment Opportunities



Email us



















  Disaster Resources

Hurricane Resources

Evacuation Information

Louisiana State Map

SW Louisiana Evacuation Guide – Front

SW Louisiana Evacuation Guide - Back

SW Louisiana Contraflow Plan

Emergency Shelter Information Points

Radio Frequency System

Family Readiness Emergency Guide

Family Disaster Supply Kit

Accommodations for Pets

Tornado Resources

Pandemic Flu Basics

The Facts

Preparedness Checklist

lf your call is an emergency and you need police, fire or ambulance services - Dial 9-1-1


First there was 4-1-1, then 9-1-1 and now there's

2-1-1-Acadiana's first toll-free access to

Information and Referral and 232-HELP. 

To find out more about 2-1-1 click on the phone.




     "Linking people and resources for a stronger Louisiana"

Welcome to 232-HELP/211, a comprehensive Information and Referral (I&R) Center. Feel free to explore our site and learn more About Us and I&R .  Our web site is home to Acadiana Resources,  232-HELP/211's searchable database of more than 1,500 health and human service agencies serving Lafayette, Acadiana and beyond.  

In addition to information and referral, 232-HELP/211 also operates many in-house  Programs ;  maintains a resource library with videos, brochures and many Publications; and keeps the Acadiana Community Bulletin Board.   For more information  about our programs and services, call (337) 232-HELP (4357) or 2-1-1.


Vial of Life - A life saving program sponsored by 232-HELP/211, Lafayette General Medical Center,Cajun Area Agency on Aging and Acadian Ambulance


Our hours of operation are Monday - Friday, 8:00am - 4:30pm with 24 hour on-call services. We are located at 1005 Jefferson Street in Lafayette, Louisiana. 



2-1-1 enables people to get help or give help.


2-1-1 offers information to individuals, families, and government agencies on on a broad range of services, including rent assistance, food banks, affordable housing, health resources, child care, after-school programs, elderly care, financial literacy, job training programs; and where gaps in services may be. 


Specialists at 2-1-1 centers facilitate thousands of volunteer hours and direct donors to locations where their gifts may be most needed and appropriate. 232-HELP/211 is one of six 2-1-1 Centers which make up the Louisiana 2-1-1 System.


The economic impact of 232-HELP/211 call center’s in-house  programs, alone, is over $5,397,000!

Following the Katrina and Rita disasters, FEMA issued a study titled, “2005 Hurricane Season After-Action Report,” in which it both recognized the accomplishments of 2-1-1 and made a strong recommendation that states should move forward on statewide 2-1-1 implementation:

"[We] encourage states to establish a 2-1-1 telephone system [like those in Texas, Louisiana and Arizona] from which victims can get shelter information, where [Disaster Response Centers] are, what the hours are, locations and telephone numbers."


232-HELP / Louisiana 2-1-1

       First in Louisiana to utilize 2-1-1

     Fourth in nation to utilize 2-1-1


We’re here to help you - the caller who needs assistance and the agency who wants to provide assistance.  Help via 232-HELP/211 really is only a phone call away.


Our Webmaster welcomes any comments or suggestions. 


232-HELP / Louisiana 211

1005 Jefferson Street (70501)

P.O. Box 52763 (70505)
Lafayette, Louisiana


Callers with Hearing Loss:

7-1-1or  800-846-5277 (TTY)


Telephone: (337) 232-help (4357)
Fax (337) 232-1960












                                                                                          This page last updated: June 2013