First there was 4-1-1, then 9-1-1 and now there's

2-1-1-Acadiana's first toll-free access to

Information and Referral and 232-HELP. 

To find out more about 2-1-1 click on the phone.

Louisiana 2-1-1

     "Linking people and resources for a stronger Louisiana"

Welcome to 232-HELP/211, a comprehensive Information and Referral (I&R) Center. Feel free to explore our site and learn more About Us and I&R .  Our web site is home to Acadiana Resources ,  232-HELP/211's searchable database of more than 1,500 health and human service agencies serving Lafayette, Acadiana and beyond.  In addition to information and referral, 232-HELP/211 also operates many in-house  Programs ;  maintains five automated tape Libraries and a resource library with videos, brochures and many Publications; and keeps the Acadiana Community Bulletin Board .   For more information  about our programs and services, call (337) 232-HELP (4357) or 2-1-1

Vial of Life - A life saving program sponsored by 232-HELP/211, Lafayette General Medical Center, Cajun Area Agency on Aging and Acadian Ambulance. 

Hours of operation are Monday - Friday, 8:00am - 4:30pm with 24 hour on-call services. We are located at 1005 Jefferson Street in Lafayette, Louisiana. 

2-1-1 enables people to get help or give help.

2-1-1 offers information to individuals, families, and government agencies on on a broad range of services, including rent assistance, food banks, affordable housing, health resources, child care, after-school programs, elderly care, financial literacy, job training programs; and where gaps in services may be. Specialists at 2-1-1 centers facilitate thousands of volunteer hours and direct donors to locations where their gifts may be most needed and appropriate. 232-HELP/211 is one of six 2-1-1 Centers which make up the Louisiana 2-1-1 System.

The economic impact of 232-HELP/211 call center’s in-house  programs, alone, is over $5,397,000!

Following the Katrina and Rita disasters, FEMA issued a study titled, “2005 Hurricane Season After-Action Report,” in which it both recognized the accomplishments of 2-1-1 and made a strong recommendation that states should move forward on statewide 2-1-1 implementation:

"[We] encourage states to establish a 2-1-1 telephone system [like those in Texas, Louisiana and Arizona] from which victims can get shelter information, where [Disaster Response Centers] are, what the hours are, locations and telephone numbers."

232-HELP / Louisiana 2-1-1

       First in Louisiana to utilize 2-1-1

     Fourth in nation to utilize 2-1-1

We’re here to help you - the caller who needs assistance and the agency who wants to provide assistance.  Help via 232-HELP/211 really is only a phone call away.

Our Webmaster welcomes any comments or suggestions. 

Southwest Louisiana Education and Referral Center, Inc.

(a 501(c)(3) organization)
P.O. Box 52763
Lafayette, Louisiana 70505
(337) 232-4357
Fax (337) 232-1960
1005 Jefferson Street
Lafayette, Louisiana 70501
Email: help@232-help.org

This page last updated: December 2009